Privacy

What this covers

This policy covers both sides of ONE OF A KIND: the Wholesale trade platform and the Retail store. Where a rule applies to only one side, it says so.

What we collect

• Account details: name, email, company, country, phone and role.
• Trade activity: submissions, lots, orders, bids, invoices, payments and messages.
• Retail activity: orders, saved pieces and delivery addresses.
• Body measurements and photographs, if you choose to use the retail fitting room. This is optional and always requires your explicit consent.
• Technical data: IP address, browser and pages visited, used to keep the service secure and working.

Buyer and supplier separation

This is the rule we treat most seriously on the trade side. Buyers are never shown who supplied a lot, and suppliers are never shown who bought it. Messaging runs through us rather than between the two parties, and neither side’s contact details are shared with the other.

Fitting room data

Measurements and any photographs you upload to the retail fitting room are personal data of a sensitive kind, and we treat them that way.

• We ask for explicit consent before storing anything, and record when you gave it.
• Photographs are used to estimate measurements and are deleted after processing.
• You can delete your measurements at any time from your account, which removes them from our systems.
• This data is never used for advertising and is never sold or shared.

How we use it

• To operate your account, process orders, invoice you and arrange shipping.
• To review and approve trade applications.
• To answer your enquiries and send service messages about your orders.
• To meet accounting, tax and customs obligations.
• To detect and prevent fraud and misuse.

Marketing

We send trade announcements and drop notifications only to people who have opted in, and every message has an unsubscribe link. Service messages about your own orders are not marketing and cannot be opted out of while an order is live.

Who we share it with

We share data only with the suppliers who make the service work: our hosting and database providers, our payment provider, our email provider, and the freight carriers who deliver your orders. Each handles data on our instructions. We also disclose data where the law requires it.

We do not sell personal data.

How long we keep it

Trade records such as orders and invoices are kept as long as tax and accounting law requires. Account details are kept while your account is open and for a reasonable period afterwards. Fitting-room data is kept until you delete it or your account closes, whichever comes first.

Your rights

You can ask for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Some records, such as issued invoices, must be retained by law and cannot be deleted on request. Contact us and we will respond within one month.

Security

Passwords are stored hashed and never in readable form. Access to customer data is limited to staff who need it. If a breach ever affects your data, we will tell you and the relevant regulator as the law requires.